Scott Prugh, Chief Architect & VP Software Development. Scott supports the North America Development teams that deliver CSG’s hosted Billing & Customer Care Platform. Scott has broad experience across development and operations functions from startups to large enterprises. Scott is a Lean enthusiast and his mission is to help others learn and improve their environment to maximize value delivery to customers. Previously, Scott was CTO of Telution and built the core runtime and billing architecture for the COMx product suite. Scott lives in Chicago with his wife and 3 kids. In his spare time, he perfects pizza, enjoys wine and code.

Erica Morrison, Executive Director, Software Development. Erica’s teams provide software solutions to CSG’s 40+ development teams. These solutions range from continuous integration frameworks to reusable libraries to telemetry visualization platforms. Erica is passionate about agile and has experience leading DevOps teams where members own the end-to-end infrastructure and code. Erica also has software development experience in the defense and aerospace industries where she worked on projects such as the replacement for the space shuttle. She lives in Omaha, Nebraska with her husband and two kids.