Stack Overflow, Inc. had 150+ services across 3 teams with very little consistency in operational hygiene. Using a simple self-assessment, teams were motivated to improve. The self-assessment is blameless, non-bureaucratic, and succeeds where KPIs fail.

Tom is an internationally recognized author, speaker, system administrator and DevOps advocate. His latest book, the 3rd edition of "The Practice of System and Network Administration" (http://the-sysadmin-book.com) launched in 2016.

He is also known for The Practice of Cloud System Administration (http://the-cloud-book.com), and Time Management for System Administrators (http://www.tomontime.com). He works in New York City at Stack Overflow (stackoverflow.com).

Previously he's worked Google, Bell Labs / Lucent, AT&T and others. His blog is http://EverythingSysadmin.com and he tweets @YesThatTom.