This is the a presentation detailing the migration from handing over work to our NOC and site reliability team and moving to an Infra as a service and service ownership for our development team. The story will be told from an engineering and business side explaining why as a company this was right model going forward.

Salesforce model and service ownership: Why as a company have we decided to adopt Service Ownership and how this cultural shift impacts our customers.

Acquisitions and Service Ownership: What does becoming salesforce mean and how does the Service Ownership model help that.

Arun Singh, Director Customer Advocacy, salesforce.com

Ray Finn, Director Site reliability, salesforce.com