We all have our favorite stories — Princess Bride, Star Wars, The Iliad, Fight Club — the list goes on. And apart from being amazing stories they all have something in common — they follow the hero?s journey on the road to greatness or redemption. The heroes on our RBS journey are our people, and Jenny will describe the path we are taking to line up behind our customers and create organizational agility.

Jenny joined RBS in 2016 as Head of Performance & Business Management in Technology; prior to joining RBS she was Director of Simplicity at Telstra Corporation. Jenny has a diverse background of executive experience, ranging from customer services and HR through to significant project/programme management and agile transformation. Her passion at work is removing the constraints that inhibit teams from succeeding. Having worked at big companies and small ones, she understands that unique blend of focusing to deliver an innovative large-scale experience whilst ensuring every step forward creates learning, value and is worth taking.