Recent updates to ITIL (ITIL4) as well as increased interest in SRE have potentially provided new insight into how to manage services in a digital world. This session \ will compare the ITSM practices and principles and ITIL4 and SRE against the principles of the Three Ways.

Jayne Groll is co-founder and CEO of the DevOps Institute (DOI). Jayne carries many IT credentials including ITIL Expert, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE). Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Jayne is very active in the DevOps, ITSM and Agile communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.