2 years in to our Digital Transformation journey, we will share some of our successes and a lot of our failures, as well as the hurdles ahead. The aim in sharing our story so far is to help accelerate those either on or planning their own transformation and give a heads-up for potential challenges. This session is presented by Deloitte.

Richard is the Head of Digital Technology & Engineering for Nationwide Digital, where he leads work on Public Cloud and DevOps adoption, alongside driving the introduction of Scaled Agile and growing Nationwide's internal Engineering community. Richard has been with Nationwide since 2014 and has held several leadership roles covering transformational change for Mortgages, Payments and Open Banking. Prior to joining Nationwide, Richard spent 12 years with Accenture with a focus on shaping and delivering large-scale technology programs across a range of industries.

Jen Marsden is a digital transformation leader. In her current role as Delivery Lead for Mortgage Change, she leads a 200+ person cross-functional team to deliver business and customer value by re-imagining and re-engineering end-to-end journeys. Jen drove the introduction of scaled Agile in Nationwide, developing the team from a pathfinder pilot to an enterprise change function. Jen has worked for Nationwide for 8 years working in a variety of Operational and Change leadership roles.