This isn't a talk about...

-how we've got it nailed at Virgin Atlantic

-Puppet or Jenkins or Azure DevOps or Teams vs Slack or how we only use perfectly-chiseled T-shaped SREs or The Golden Framework etc. etc.

-the right way to "do it"

This is a talk about...

-what to do when you've been told to fix the un-fixable

-what to do when you don't know where to start

-what to do when what you're doing doesn't seem to be working