Las Vegas 2022

Lightning Talk: How the Lanyards Get Made

Fun, thought-provoking, emotionally resonating talks presented by members of the DevOps community.


Hosted by Topo Pal and Jason Cox.


Presented by Sleuth

MK

Margueritte Kim

CEO, IT Revolution

Transcript

00:00:00

<silence>

00:00:07

Now, our first talk today is about one of the most leanest company that we ever seen. So far so true. And you and I are very kind of have seen the whole thing very closely, right? Yes. Now, anything about that company that you want to make?

00:00:26

Oh yeah. You could fit the entire company in a family minivan, no joke, right? Would fit the whole company in a family, just

00:00:35

One minivan. Yeah. So when the travel day, just

00:00:37

Only eight people. Okay. Only eight people, right? They pull off some of the biggest operation in the world probably, I think, you know, definitely.

00:00:46

How, how do they do that?

00:00:47

Oh my gosh. How do you think they do that?

00:00:50

I mean, they have a small team. Oh yeah.

00:00:52

It's a small team, but it's amazing. Topo uh, listen, if I were to tell you this person that is gonna be speaking right is so famous that you would just, it would blow your mind. You would say, oh, we know exactly who that is. This is somebody that is directly from this conference, the c e o of it Revolution. Marguerite Kim, please, please welcome Marguerite to the stage. First Lightning talk,

00:01:30

You guys. Hi everybody. I, uh, to be clear, I would only do this for those two guys 'cause they are princes. Not like purple rain princes, but just, you know, really good people. Um, but thank you for laughing. I wasn't sure if that was gonna land. Um, anyway, I'm Marguerite Kim and I am here to talk to you about behind the scenes of DevOps Enterprise Summit, how the lanyards get made,

00:02:02

And, uh, what this ultimately translates to is leadership from an unusual point of view. And, um, how I think about the attendee experience and team morale in the context of planning DevOps, enterprise summits, or as I like to call it, how to not plan a sucky conference. So the first thing we think about as a team is we curate an outstanding attendee experience. And there are a thousand different things we think about as we're starting to prep for DevOps enterprise. Um, and, you know, there are things that go into it, like location and the feel of the space and the food, and of course the programming, uh, which I have to say I'm not really sure about Now, considering that I'm on the stage. So, uh, Jean, you might wanna think about your committee. Um, I will look good doing it though. Uh, but today I am here to talk about the first thing we usually discuss as a team, because it's, you think it's easy, but it's not, which is the swag.

00:03:07

Who here likes free stuff? Raise your hand. Okay, that's good. Okay. And anybody who didn't clap or raise your hand, you are liars because everybody likes free stuff. And, um, and if you don't like it, you have someone at home who does. Uh, and if you're like me, you have about 18 billion conference bags and none of them are clear. And we know now that the world is a place that requires a clear bag when you go to a concert or a sporting event. And so as a team, we said, okay, let's, let's order some samples of clear bags. 'cause we don't want any janky ones. So, so we ordered a sample, that's what we ordered. This is what arrived. Awesome <laugh>. That's my actual hand holding that bag, holding that. And you know, we thought we wanted something with, you could put a blanket and some sunscreen in.

00:03:55

We got something you could put last night's enchiladas in. So not as handy. Um, so, you know, this is just one of a thousand examples of things that we think about. Um, and my team pulled together some stats for you. So for this year's conference, we touched 1000 boxes of covid tests that were shipped, by the way, individually, to me that was a bit of a surprise. Thank you to Steven, my accompanist and chief of staff who dealt with all of those 1200 t-shirts in six different sizes. 6,000 individual items that we sorted, prepped, and inserted into your swag bags and 5,219 Slack messages and dms just since June, just about swag. So, and we do all of this ready in the humble hope that when you walk up to the registration desk and you greet us and you look up briefly from your phones and hand us your id and we, we print out your badge and we say, welcome to DevOps Enterprise Summit.

00:05:01

We hand you this swag bag. You say, huh, it's okay. I guess <laugh>. And you walk away and we feel like we have reached champion league level. Gene says that's really good or ultimate quest. And um, and uh, you know, we hope that you don't leave it behind somewhere. We know someone's coming back for those for sure. I know. Don't you worry. Don't worry no names. We won't ask for any names when you come to the reg desk and ask for those. Um, the other thing I do to prepare for DevOps Enterprise Summit is, uh, we try to sustain the morale of the team. It's been tough and you would be shocked at how hard it is to try to anticipate the likes, dislikes, temperature needs of the 1000 people who come to this conference or more. And, and how sort of very disheartening it can be when we get our first true criticism feels like a dagger because we've spent so much time overthinking this process.

00:06:09

Like today, Tim, Tim and Elli, where is the Harmon hallway? Was like, what? Poor Tim Elli doesn't know we have failed him. Where's the look? Look where the Harmon hallway is. It's tiny. Who can see that Stuart Little? We have failed. We, we were spinning out. That was us. That was us today. When we saw that message, it was like, oh, Mike, after all the hours we spent with that multi-tiered, uh, map. So anyway, so when I see every week, my team gathers on the Zoom. 'cause we work everywhere and we talk about what's on our plates, what we need from each other, what we can do for one another, and how we can support each other. And I see when these things start to come in, they start to wear on the team and everyone starts to kind of wanna close the clamshell down.

00:06:59

Literally, figuratively, I thought, what can I do to pet them up? I'm all the way here in Portland, Oregon. You know, I can't send Postmates to Buenos Aires where Alex is. So I thought, I'm gonna just, I'm going to export, I'm gonna import stuff and I'm gonna export a little bit of happiness. And thus was born Cat Corner because according to Anne Perry, cats are trending. They have been trending now for some time. So maybe you'll laugh, maybe you won't. But, um, I'm gonna share with you one of my cat jokes from Cat Corner. And every time I tell them I spend real time every week, you guys looking up a smart cat joke that is not an oxymoron. And I share that with a team. And after I tell the joke, everyone's a little sillier, a little lighter and they feel better. So, uh, that's how I boost morale. Who here would like to hear one of the Hall of Fame cat corner jokes? Who would like to hear a cat? Yes. Yes. Okay. You ready? Where did the cat go when he lost its his tail. Where? A retail establishment. Okay. Oh, thank you. Thank you. Thank you. Thank you. I think, I think we might need a pallet cleanser after that. So, um, I will leave you with this. Uh, I really wanna thank you for indulging me. Um, and so I'll leave you with Alex. Can we have that? This is true. This is behind the scenes real time. This morning he look at him, he looks like a little yolk inside an egg, right? Okay. Oh, but don't crack up. You hurt his feelings.