This is a case study of Airbnb’s Nimble ways of working evolution within its Community Support division.The case study provides practical advice and tips to improve ways of working as well as learnings from the patterns we’ve experimented with, in a context that goes beyond IT.

The audience will learn about patterns for business agility, supported by key principles:

- Getting started with business agility and how to harness early adopter enthusiasm (think big, start small, learn fast)

- Creating a grassroots movement and incubating a learning organization effect (invite over inflict)

- Addressing the system of work and the importance of value streams (investing in how we work alongside what we work on).

- Cultivating senior leader engagement and buy-in (leaders go first)

- Impediments we’ve overcome and lessons learned will be a key focus throughout the case study (impediments are not in the path, they are the path).