Paul Gaffney helps organizations deliver better results and have fun while doing it. In this talk, he’ll cover the way he approaches that and things to be aware of along the way. Through decades of experience leading large-scale modernization in retail and financial services, Paul has observed human beliefs and behaviors that can accelerate or, unfortunately, hinder the best attempts to improve results using modern product management and software.

In this talk he will introduce you to two characters you might meet in your transformation journey, one of them quite helpful, the other not so much. Learn what to look out for and how to approach a variety of situations on the continuum between these two characters with stories from Home Depot, Dick’s Sporting Goods, and other fascinating places.