We studied organizations that had the best project due date performance in Development, the best stability and reliability in Operations, and they also had the best posture of security and compliance.

We wanted to understand how these organizations made their “good to great” transformation, so that other organizations could replicate their outcomes.

There have been many surprises on this 20 year journey. But by far, the biggest surprise was how it brought me into the middle of the DevOps movement. The last time any industry has been transformed like our industry is being disrupted today was probably manufacturing in the 1960s, when it was transformed through the Lean and Toyota Production System.