As part of a focus on efficiency, the HSBC Securities Services organisation is making the shift to a product value-stream model. The transition to product places an increased emphasis on how effectively we are able to get value to our clients and requires a significant change to the culture, mindset, and process that we have spent decades developing.

Whilst our journey is ongoing, our early insight has revealed many benefits of coupling data-driven decision-making with storytelling to enlighten our leadership. The use of flow more extensively has raised tough questions and demonstrated the need to bridge the gap in mindset between technology and business leaders to create a culture of Psychological Safety and truly empower teams to make the most appropriate decisions for their products.

During this session, we’ll talk through our experiences, learnings, and ongoing challenges in our product value stream journey.