00:00:02

Good morning, welcome to the six us DevOps enterprise summit. And our second year here in Las Vegas, I am so happy that you're here because we have an amazing three days prepared for you over the next 18 minutes. What I'd like to do is describe the construction of this conference and tell you about what we hope to achieve over the next three days. So the slide advance, right? So why are we here? I think we're here because we all believe that dev ops is important, that we believe that dev ops creates business value and better societal outcomes. And that we believe that dev ops makes our work more humane in 2016 with my coauthors, we wrote the dev ops handbook. And here's the definition that we put of what DevOps is. So this is our definition. It is the architectural practices, technical practice and cultural norms that enable us to increase our ability to deliver applications and services quickly and safely, which enables rapid experimentation and innovation, as well as providing the fastest delivery of value to our customers while preserving world-class reliability, security, and stability, why this is important because so that we can survive and win in the marketplace.

00:01:13

So as much as I like that definition, because it doesn't actually say what DevOps is, right. It does describe the outcomes that we want. Um, I do like that, but I think there is actually a better definition out there and that doesn't come from me. It comes from John smart back when he was a better head of better ways of working at Berkeley's. Now at Deloitte, his definition is better value, sooner, safer, happier. And I think that is such a wonderful definition and it is actually my preferred definition and it's very difficult to argue why that's not a good thing. So kudos to John smarter, who was also here. Um, tell us, look at slide next as well. So one of the things that I loved about the fuse project was this one line from Eric. He said, I want to improve the lives of 1 million.

00:01:57

It workers over the next five years. And looking back six years ago, I realized that 1 million technology workers is actually far from adequate. In fact, I think this is substantiated by the fact that there are according to IDC about 18 million developers in the planet and it's so I think what this DevOps enterprise community has done so well is show what operations infrastructure can do to enable developers to be productive. How do we elevate their productivity? So they are as productive as if they were at Facebook, Amazon, Netflix, Google, or Microsoft. So why are we here today? I think we all have a common goal and belief that we can genuinely transform our organizations. Um, we are here to learn what we need to learn, to make the changes that we want to make in our organizations. We meet the people, our fellow travelers that can help us on this journey and something that I've heard over the years that I find very valuable to remind myself is that I'm here because I want to get re-energized to keep up the good fight, right? I just want to make it one more and to get re-energized to do what I think is the right thing to do.

00:03:05

So specifically the goals for the next three days, we're working with the program committee. Our goal is to make this the best DevOps enterprise summit ever. This is a goal that we've been carrying around for four conferences now, and it's actually surprisingly difficult, intimidating when we feel like we've pulled off the best programming. Uh, however, in over the years, I would claim that making this the best summit ever, it's actually easier than I would have thought. And I think it's because the aspirations of this community are so ambitious and grand, that all we have to do is find the right experts to help us achieve those goals. You know, almost makes a phenomenal conference inevitable. So that is my hope I'm going to put out to the universe. So first one acknowledged the help of this incredible programming committee, some who have been helping us throughout the very beginning from, from 2014, all of these people work tirelessly to define the objectives, find the right speakers, and I'll describe what they do in terms of leveraging their network and to find the speakers to help achieve the outcomes that I talked about.

00:04:12

So specifically the talks that you'll be hearing in the next three days are primarily experienced supports. So the first category of that is it's repeat experience reports. These are the people who are presented in the past, and we want them to hear how their journey has gone. In other words, it sounded good last year. Was it really good this year? Right? Do we like what we're seeing is a path worth following, or was this something that we definitely don't want to do right now in our own journey? And so we're going to hear from many repeat speakers and disrupts in about 10% of the programming. One of the things that based on some feedback, we actually reduced the number of repeat experience talks. Um, and so we from, and so if you actually measure how many people have spoken before that number has gone down from 45% last year down to 25% last year.

00:05:03

And so one of the reasons we did that was to make room for new experience reports and specifically the reason why experience reports are so valuable. One of them is that it's a fantastic way to show that dev ops is possible everywhere, regardless of industry verticals, regardless of organizational size, regardless of how old the organization is over the years, we've assembled over 250 case studies by technology leaders showing what they've done. Uh, Jason Cox on the program committee, our friends from Disney, he said, I'm always looking for a new experience to bring back, to show my leadership because it's so helpful to say, even organization X or organization Y are doing dev ops. So I think that's also important and we want experience reports to follow a very specific form. And I'll talk a little bit more about that later. So we have many new experience reports and these represent about 20% of programming.

00:05:56

So, uh, another type of extremist report we're looking for are those extreme reports that span the business and technology divide. Specifically, if you look at the obstacles are in the way of this community succeeding, increasingly they're outside of the classic dev and ops value stream, and they are people in product leadership, business leadership, project management, information, security, legal, and compliance. Um, and so we have been seeking over the last several years driven primarily by Courtney Kissler, uh, from Nike. Uh, we want to have technology leaders presenting with their business counterparts, and we don't want to just someone proximate to, or barely acknowledging the existence of, we want the business leaders who are rabid fans, who are genuinely grateful that their technology organization and their technology counterpart is helping them achieve all their grandest goals, dreams, and aspirations. And so these traditionally had been the toughest ones for us to find.

00:06:51

Um, and I'm so delighted that again, we are presenting more of these experience reports this year than any year prior. So this includes two's exits from BMW, Christoph brink, Ralph Ultram, they'll be presenting about what they are calling the biggest change to how businesses conducted at BMW in 20 years, Fernando Conoco and Benjamin grim from Adidas will be talking about how a benders game represents the business side of.com. Talking about what the value that technology is bringing for them. We have the CEO and CFO from Compuware telling us from the telling us from the CFO's perspective, how does technology help and how do we talk to people like him? We have a team from Comcast, a us bank. And so titles, aren't the most important thing. But I think the fact that we have such senior people speaking shows that our work matters to people who matter.

00:07:43

And so I'm hoping that I'm so delighted that we have this as part of the programming. Um, we have another part of the conferences, which is overcoming ways of working. I think so much of the stories told to heroic journeys told by this community are ones of rebellion, a small group of rebels, trying to overthrow a very powerful ancient order who have very clear ideas of the way they want things done, which is the way we did it 20 years ago. And so we have a whole bunch of talks, especially with subject matter experts from InfoSec compliance, ITL, project management and audit. And the goal is to better understand their world and better understand how we can get them on board or in some case better compete with them. One thing I'm really, really delighted about is something we're doing that you're gonna see tomorrow on the plenary stage, which is the big four audit panel without a doubt.

00:08:34

Uh, one of the top impediments voiced by this community is the biggest impediment in the way, the biggest obstacle to people who are shutting the initiative down is compliance, internal audit, maybe even external audits and regulators. And so thanks to Sam Guckenheimer from Microsoft and Dr. Topo pal program committee. We are going to have all representatives from all big four auditors onstage, essentially. Myth-busting right. How dev ops is unsafe, impossible to secure, impossible to, uh, to audit. And I think that these are not the consultants. These are actually people from the assurance and at the station side, showing that how it's good for them and because they still want customers over the next 50, a hundred years. It's good for you. So I'm so delighted that we're going to have that tomorrow. And we're also going to have to, for people who are interested in this, we're going to have another session in the breakouts called ask an auditor. Anything you can ask, anything you want to take off your badges, do not tell what organization you are from. And here's a way for you to get some genuine help dealing with your auditors. Um, and, uh, Sam and Topo will be helping you achieve all your goals there. And we are so excited by that. The last category of talks is applause for the auditors.

00:09:54

The last category of talks is bringing in the expertise we need. Um, and this is drawing upon the bodies of knowledge that we need in order to achieve our goals. And so in previous years, we've brought in central figures from the lean community safety culture. Um, we brought in people who helped bring the, build, the automated testing culture at Google, the person who, uh, helped drive the engineering of Amazon prime. Now the sheet transformation at Microsoft, uh, this year, our focus is on bringing in people from organizational learning. We have the chief people officer from Kronos, where for five years, their main goal was to make Kronos one of the best places to work at the highest levels of the company, Dr. Andre Martin. I was chief learning officer at Nike and target. He's now VP of people dev at Google, teaching us about employee engagement about organizational learning to teach us how we can leverage people like them.

00:10:44

And of course, Dr. Nicole Forsgren, I will be sharing the latest state of DevOps report with Dr. Dustin Smith, Dr. Christina MASAC, famous for her burnout work. Should we back on day three and Dr. McPherson on the continuation of the project to product journey, we have next generation operations. Um, and what is amazing about these talks is these are how I think that truly show how the best days of operations and infrastructure are not behind us, but they are indeed ahead of us all describing what they're doing to make developers productive. So the last thing I'll talk about in terms of program goals is announcing the launch of the unicorn project that's coming out on November 26. Thank goodness. And this book is really inspired by and dedicated to the achievements of the DevOps enterprise community. Um, and I would describe like, why do I think there's w what's the why behind this book?

00:11:45

I think it's because you can do all the things in the Phoenix project, but there's this still the absence of understanding of all the invisible structures needed to truly enable developer productivity that some of the organization has stuck in decades of technical debt. This is orthogonal problem of how do we get data to where it needs to go. So just like how the DevOps community identified, how do we get code to where it needs to go in production? There's this whole other universe of data. It's a stuck in the electronic data warehouses in systems of record. How do we get that? Where it needs to be, which is in the hands of developers doing the daily work, there's still such strong opposition to support these new ways of working. And I think there's ambiguity in terms of what behaviors we really need from leaders to support a transformation like you're doing.

00:12:26

And so this is based on all the stories coming out of the DevOps enterprise community. And one of the things that really struck me as one of the key learnings was, you know, this is not just a technology problem. This is a business problem. One of the best evidence of this came from . He is now the chairman of Nokia. He joined in 20 2008. And does this passage in this phenomenal cause one of the best books I've read in last five years, he said when he was a board director and at Nokia in 2010, he learned that the Symbian OS that all their phones relied on to compete with Apple's iPhone took 48 hours to build. He said, when he learned that from the VP of strategy, it felt like being hit in the head with a sledgehammer because he knew because he was a founder F secure is a technologist.

00:13:12

She knew that if it took two days for a developer to know whether change worked, it would have to be redone. Then there was a fundamental and fatal flaw in their architecture that doomed near-term profitability and long-term viability. And this is why they abandoned Symbian OOS and went to windows mobile, right? Because they knew there was no hope there. And so they didn't make it, but every one of the tech giants did. Right? So there's Microsoft when, after the summer of worms in 2002, after ninja and code red bill gates put out the famous memo that says if any developer has to choose between security or a feature, always choose security. That was the Genesis of the year-long security stand down, a feature freeze that hit every product line across Microsoft. And this is what every tech giant has done with eBay, Microsoft, Google, Amazon, Twitter, LinkedIn Etsy, all of them understood that technical debt is a potential existential risk.

00:14:07

And so that's what I think the core goal of the feeds project is to help elevate that. And so in the feeds project, we had the three ways, the four types of work and the five ideals are what we're using the unicorn project locality. And simplicity's the first idea. The second idea is focused flow and joy. The third is improvement of daily work, the fourth, the psychological safety and the fifth is customer focused. So I'll be bringing that up over the next three days. And so maybe I'll just mention as anyone who's created something where there's a product, a book, you can probably relate to the doubt and the remorse and the guilty feel of all the things you want to do, but couldn't fit in. And I certainly went through that. Um, but I have to say over last couple of days, I've been listening to the audio book version, listening for errors so that we can ship it with the book.

00:14:57

I love it. I'm very happy with the way it came out. I find myself laughing out loud at the absurdities that we all put up with in this community and the heroic acts required to get from here to there. So Fernando Carnegie who'll be speaking there this morning. He said he liked a hundred times better than the Phoenix project, which I love. And then Chris O'Malley from Compuware and he said, it is the civil war novel that every technology and business trailblazer must read. So thank you for the dev ops to this community for our community, gave me the courage to write this book and really target developers. So let me share with you, uh, my risky move, uh, the, uh, that this is what your support gave me the confidence to do my highest aspiration for the book is that it's read by developers and it's good enough does read by technology leaders.

00:15:45

And maybe it will be good enough to be read by business leaders. Um, and I think that's the community. We need to activate to know how important our work is and to support that. That's why I've decided to aim for the national bestseller lists and have it listed alongside the books that they read. And so, uh, and I think it's within reach, looking at the opening week of DevOps handbook. You know, I think all we need is a two X high-performance and you know, this is possible. So over the next three days, you'll hear about all the things we're doing to help, um, make it as compelling for you, uh, to, to make that possible. So one of those is that we'll be doing, I'll be doing a book signing we'll all of you will be getting a unicorn project book, the first people to touch it, uh, from at 6:00 PM today. So thank you CloudBees.

00:16:34

So before I turn it over to my friend, Jeff, let me just tell you about something that is very important to me. I love conferences. In fact, if you look at the speaker community, uh, in the early years of this conference, almost every one of them, I met at a conference, almost all my coauthors. I met at a conference. And so I think conferences have tremendous value if you knew, if you can use the time. Well, but there's some things that I don't have that I have felt at a conference, such as the feeling that all the people you want to talk to are at the other side of a velvet rope, that you cannot cross, that you're find yourself in situations where you look around a crowd of people, but you don't know who you should be talking to. Um, so our goal in the programming is to create as many ways for you to connect to who you need to get to you.

00:17:18

The first is every speaker should have as the last slide. Here's what I don't know how to do. Here's a help I'm looking for. Um, and here's a way for you to help someone who's broadcasting help they're looking for, right. Then you may find like me that that may lead to friendships and relationships that last for decades. So that's one thing that we're doing. Um, and we're doing a whole bunch of other things to make sure that we can create a community that already is so good at this community that is actively helping each other mutually exothermic. So to help make that happen. Let me invite out Jeff gala Moore, a long time friend of the DevOps enterprise community he's co-founder and CTO CIO, chief technology, innovation officer at Accella. So come on out and tell us what we've done.

00:18:06

Thanks, Jane. I am psyched to be here in Vegas for the 2019 DevOps enterprise summit. How many summit alumni do we have out there? Outstanding. Outstanding. Welcome back. And for all of you first timers welcome. Everyone is in for an amazing three days. Jean and the rest of the programming committee have put together an incredible lineup of speakers. They are going to blow your mind with the things that they've done and learning that you're going to have. Now, the thing about speakers though, and those talks as great as they are, they are one way interactions from the speaker on the stage to you in the audience. And we want to create opportunities for two way interactions with the speakers and with each of you. So we've created a lot of opportunities for everybody to do that. The first opportunity that we've got is the attendee hub.

00:19:03

This is the mobile app downloaded from your device's app store search for the DevOps enterprise summit event, and then select the Las Vegas event that will give you all of the session information, the opportunity to provide session feedback, and a lot of updates that we will provide throughout the conference. We also have slack, and this is great. I've already seen a lot of traffic that's been happening in the few days, leading up to the event, everybody who was in the slack event or a slack instance last year is active. Again. It's awesome. Get in this, get onboarded. A lot of activity is going to happen. There will be a lot of information and updates that will be happening in the slack instance. So they're all clear on what to use, which thing for the mobile app we want to use for the session feedback and the schedule.

00:19:50

And we're going to use slack for what slack is really good at. And that is the interactions. We've also carved out networking time in the afternoon today and tomorrow for you all to interact with each other. And we've got multiple opportunities to do that. The first one is the speakers corner. It's going to be happening up in the Chelsea mezzanine, which is right up there. That's an opportunity for you all to ask the speakers, your questions, and in some cases, get your picture taken with them. I hear a lot of them like that. So here's the deal. The speakers from the day are going to be up there, spread around in the Chelsea mezzanine, go find the speaker that you want to ask a question to ask a question. And then when you've asked your question and got the answer back break a little bit, let somebody else to answer the, or ask a question of the speaker too.

00:20:39

If you miss the opportunity to ask the speaker in person, you can always ask the speaker in slack. We haven't asked the speaker in slack, post your question there, tag the speaker, wait for response. And by the way, if you all have a thought on the question that somebody else has asked, contribute your thoughts too, we also have lean coffee. How many people have been to a lean coffee before? Yes. So you already know how awesome a learning opportunity this is. It's being led again by the amazing and talented Dominica to grant us that is happening right out these doors on this level in the Chelsea foyer, we've got a lot of different topics to cover. This is an event where you all will learn from each other. You will set the agenda at your table and you'll walk away with some amazing insights. I'm sure from your peers, we also have birds of a feather.

00:21:34

This is the third opportunity during the networking time. It is in the Belmont corridor, which is upstairs towards the expo hall and to the right down that quarter. This is the opportunity for you to talk about whatever you want to talk about. If you have a topic that you would like to discuss with your peers, post that topic in the birds of a feather slack channel. If you want to participate in that discussion up, vote it, add an emoji, whatever it is that you need to do to signal your interest, then go find each other in the Belmont corridor today at three 15, post any notes and discussion points in slack afterwards, for the benefit of all, and then continue the conversation. Nothing says that that conversation has to stop at the end of the networking time. How many people have participated in open spaces, maybe at a dev op stays event? Okay, so you might be familiar with something that we used to call the law of two feet called the law of mobility and other circumstances or other situations. If you find yourself in a group where you are neither contributing, nor learning, then it's your responsibility to respectfully move to a place where you can,

00:22:46

Maybe this is the guy that, you know, maybe should have taken that, that loss of ability to heart. Okay? So we've got a lot of different opportunities to connect and learn and interact. Which one do I choose? Here's some questions to prompt, which might be the best opportunity for you. What's your learning goals is specific or general. What's your energy level in the afternoon. Think about that. How much do you want to contribute? How much do you want to consume? Each of these opportunities provides different ways for you to interact with your peers and other attendees. We have a code of conduct. We're all part of the same community. We want to treat each other well. We want everybody here to have an amazing time. Our code of conduct reflects that. Let me give you the TLDR on it. If someone else is sharing, listen.

00:23:33

Well, if you have something to share, Sharewell respect to everyone at all times, speak up. If you hear something or see something, it does not consistent with the kind of environment we want for this community. If you have any problems, have any issues, have any questions you can email, help at it. revolution.com or you can direct message me, uh, J gala more in slack. Uh, now I'd like to enlist. Everybody's help in putting this code of conduct into action. So turn to the person next to you and give them a fist bump, turn to the person on the other side and give them a fist bump.

00:24:20

Well done. Okay. We're locked in. Thank you very much. All right. Big, thanks to our founding sponsor. It revolution. This event wouldn't be happening without them. They bring to us our favorite dev ops. Things like the summit here in Vegas and in London and some of our favorite books, like the Phoenix project, the Shingo award winning accelerate, and the soon to be released the unicorn project, which she mentioned a little bit earlier, thanks to our platinum plus sponsors, BMC, broad Kalem, CloudBees, HCL software, Sona type Tasktop and ZB labs. Our platinum classic sponsors, Deloitte get hub. IBM, Jay frog, Nutanix service now, and Tricentis our gold sponsors, our silver sponsors and a couple other sponsors who are going to be creating some opportunities for us in the evening today and tomorrow, the lightning talks are tomorrow. That event is sponsored by Sonatype. That's awesome. You will definitely not want to miss that. And also the unicorn project that's happening tonight. We'll have a little bit more information just before the break. That's being sponsored by CloudBees.

00:25:29

The thanks for genuine to our sponsors. They are here because of this awesome community. They want to help us on our journeys. So go next door, actually up the stairs and to the left over there into the expo hall and spend time talking to them and learning about their stuff. They can help us. That's why they're here and always remember sponsors, add sparkle. We have Wi-Fi now, unlike this community's capacity to learn the wifi capacity is in fact limited. So in consideration of your fellow attendees, ability to surf and slack and text and tweet, please limit your usage to just two devices. And since you're here in person, don't live stream, few other notes on safety. Keep your bags with you at all times, listen to anything that's said over the PA system. And if you have any concerns or have any problems, talk to the hotel staff or talk to anybody in the it rev staff, it rev staff will have a white lanyard on their badge and a yellow staff ribbon. If you have any questions or need any help, you can post it in summit, help in slack, you can email help at it, revolution.com and if all else fails, you can direct message me in slack at J gala. More, take a picture of this

00:26:58

3, 2, 1, and have an amazing time.