The Ops in DevOps is a VERB. It is not a Noun! (Las Vegas 2020)

As the #1 insurer of cars and homes in the United States, State Farm® has embarked on a journey to fundamentally change the way teams deliver software through DevOps. State Farm has reshaped the way teams work and interact from the adoption of DevOps practices and behaviors, to the realignment into empowered product teams. With over 6000 IT professionals, a transformation of this magnitude is going to have a few bumps and bruises. What happens when you focus heavily on Development and allow Operations to be treated like a noun instead of a verb? Operations is not a place or group of people that do something. Operations is an action that teams take on their products to remain stable and successful. This session provides attendees an in-depth look at the State Farm journey to raise awareness of the concept of DevOps within their leadership and to revamp their approach to Ops by focusing on improving the observability, tracing, and monitoring capabilities of our platforms, adopting a site reliability engineer (SRE) mindset, and a lot of enthusiasm to encourage and accelerate adoption of DevOps by product teams. We will share how we used the SRE role and focused on improving the operations capabilities available to product teams to take our DevOps journey to the next level. We will also share how we influenced our leadership to understand how important DevOps is to be successful.

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Andy Hinegardner

Technology Manager, State Farm


Jeremy Castle

Engineering Director, State Farm Insurance

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